Available courses

Let your voice be Heard

Letting your voice be heard is not an easy task at all times.

This course explores what assertiveness is and what it is not.  It speaks to the practical tools we can use to say no graciously. It explores our relationship to our own boundaries and it explores the necessity for assertiveness in the workplace

Customer Care

– Contents –


  • Introduction to your Course

  • Understanding customer service from a client’s perspective

  • Attitude and Aptitude – Definitions of attitude and aptitude

  • Understanding the Four Personality Types

  • Identifying Your Own Personality Type

  • Determining your Personal Vision/Approach.

  • Accountability – What is “The Choice”?

  • Accountability – What is “The Choice”? (continued)

  • The Reflective Diary

  • Consider Your Power

  • Meeting, Greeting, and Cultural Awareness

  • Communication Starts with the Ability to Listen

  • Positive Speech

  • Professional Acknowledgements

  • Identifying the Hard Skills Required for the Job

  • Identifying the Hard Skills Required for the Job (continued)

    • – Outcome –


  • At the end of this online course learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.